Shipping policy

 

Shipping 

All orders ship via USPS or UPS. Once the package has been shipped, Suri & Caya is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.

Due to the COVID-19 crisis, USPS deliveries are taking a bit longer than usual. We are so sorry for all delays and are doing our best to get everything shipped in a timely manner.

 

Lead Times

Retail orders ship within 5 business days after payment has been received for your order.

Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Please allow extra time on production and delivery of custom orders.

All orders will receive an email confirmation that includes tracking information once the package ships.

*Please note: Suri & Caya is not liable for packages lost by the shipping carrier or marked as delivered but never received. If your goods don’t make it to you, please file a claim with the carrier.

 
Handmade Items:

All handmade items specially designed for Suri & Caya are one of a kind, no two are alike. Suri & Caya celebrates the uniqueness of each piece and believe the small variants give them character and soul. We hope you’ll think so too!

Purchase of products implies compliance with S&C policies. Please contact us if you have any questions. Thank you!